Frequently Asked Questions
Everything you need to know about your Les Jumelles experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the EU and 7-10 business days for international orders. You will receive a tracking link via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate your return request.
How do I find the right size?
Each product page features a detailed size guide and specific fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional options like Klarna and Bancontact to ensure a secure checkout process.
Are your collections limited edition?
Yes, to maintain exclusivity and reduce waste, many of our pieces are produced in small batches. Once an item is sold out, it may not be restocked, so we recommend ordering your favorites early.
Do you offer international shipping?
Absolutely. Les Jumelles ships worldwide. Please note that customs duties and taxes may apply depending on your location and are the responsibility of the customer upon delivery.